At Beauty Outlet, your satisfaction is our top priority. We aim to provide a seamless shopping experience and have outlined our return, replacement, and refund policies below. Please read them carefully.
1. Eligibility Requirements
To qualify for a return, replacement, or refund, the following conditions must be met:
1.1 Incorrect or Defective Products
- If you receive an incorrect item (wrong product, size, or shade) or a damaged/defective item, you are eligible for a return or replacement.
- Claims must be filed within 48 hours of delivery. Late claims will not be accepted.
1.2 Return Timeline
- The item must be returned within 7 days of delivery to be eligible for a refund or replacement.
1.3 Product Condition
- The product must be unused, unopened, and in its original condition (sealed, undamaged, with all tags, labels, and packaging intact).
- Video Proof Required: To verify damage or missing items, an unboxing video must be recorded. Claims without video proof cannot be processed.
2. Return Process
Step 1: Initiate a Claim
- Contact us within 48 hours via:
📧 Email: info@beautyoutlet.pk
📲 WhatsApp: 0325 8557905
Step 2: Return Shipping
- Pack the item securely in its original packaging.
- Once your claim is approved, you will receive our warehouse address for return shipping.
- Return shipping is FREE for defective or incorrectly delivered products.
- For all other return cases, customers are responsible for return shipping costs.
Step 3: Quality Inspection & Approval
- Our team will inspect the returned item upon arrival.
- Once approved, the refund or replacement will be processed within 5-7 business days.
3. Refunds & Replacements
3.1 Refund Options
- For defective or incorrectly delivered products: Customers can choose between a cash refund, store credit, or product replacement.
- For “Change of Mind” cases: Store credit will be issued, minus a 10% restocking fee.
3.2 Replacements
- The same product and shade will be provided (if available).
- If the replacement item is out of stock, a refund or store credit will be issued.
4. Exceptions (Non-Returnable Items)
The following items cannot be returned or refunded:
Used, damaged, or altered products.
Claims submitted after 48 hours of delivery.
Returns sent beyond 7 days of delivery.
Items returned without original packaging and accessories.
Products purchased on final sale or special promotions.
5. Shipping Guidelines
Delivery Time: 3–7 business days nationwide. Urgent deliveries are available at an extra charge.
Order Tracking: A tracking number will be provided via SMS once your order is dispatched.
6. Need Assistance?
For any questions regarding returns, replacements, or refunds, please contact our Happiness Team at:
📧 Email: info@beautyoutlet.pk
📢 Note: This policy is subject to updates. Please check our website for the latest version