We value your satisfaction and want you to feel confident when shopping with us. Our return and refund policy outlines the process for returns and exchanges, as well as how we handle refunds. Please review the details below:

General Return and Refund Terms:

  1. Returns for Defective Products:
    • If you receive a defective or damaged product, you can return it within 7 days from the date of delivery.
    • The product must be in its original condition, unused, and with all original packaging and accessories intact.
  2. Returns for Non-Defective Products:
    • Non-defective products can be returned within 7 days from the date of delivery.
    • The product must be unused, unopened, and in the same condition as when you received it.
  3. Non-Returnable Items:
    • Certain products cannot be returned, including personal care items, perishable goods, and customized products (e.g., engraved items).
  4. Return Method:
    • Returns can be made via:
      • Courier Service: Our delivery partner will pick up the product from your address.
      • In-store: You can also return the product at any of our store locations (if applicable).
  5. Refund Processing:
    • Once the return is approved, refunds will be processed within 7-10 business days.
    • Refunds will be issued via the original payment method. For cash-on-delivery (COD) orders, refunds will be processed via bank transfer.

Return Conditions:

  • Product Condition: The product must be returned in its original packaging, unused, and in a resellable condition.
  • Timeframe: Returns should be initiated within 7 days from the date of delivery.
  • Packaging: All original tags, accessories, and packaging must be intact. Returns will not be accepted if the product is missing components.

Exchange Policy:

  • Exchanges are accepted for defective or damaged items within 7 days from delivery. Please contact our customer service to initiate an exchange request.
  • If you wish to exchange a non-defective product, you can only do so if the product is still in its original, unused condition.

Restocking Fee:

  • No restocking fee is charged for returned products unless specified in the product details.

Exceptions:

  • Certain items such as personalized products (engraved, customized, etc.) and hygiene-related products (like personal care items) are non-returnable.
  • In some cases, we may extend the return window during festive seasons or sales promotions.

How to Initiate a Return:

  1. Step 1: Contact our customer service at [info@beautyoutlet.pk/03329806866] to initiate a return.
  2. Step 2: Provide your order number, reason for return, and product condition.
  3. Step 3: Arrange for the pickup of the product or visit the store to return it in person.

Shipping Fees for Returns:

  • Defective Products: We will cover the return shipping cost for defective items.
  • Non-Defective Products: Customers are responsible for return shipping charges for non-defective returns.

Policy Updates:

  • We may update this return and refund policy periodically. All updates will be posted on this page.