Returns & Replacement Policy

At BeautyOutlet.pk, we prioritize customer satisfaction and transparency. However, to prevent misuse and ensure a smooth process, the following conditions apply to all return and replacement requests:

Eligibility for Returns & Replacements

• Applicable only if the product received is wrong, damaged, or incomplete.
• Claims must be raised within 24 hours of delivery. Claims raised after this period will not be entertained.
• Products must be in their original condition: unused, sealed, undamaged, with intact stickers/tags and original packaging.
• Refund processing time is 7 days after we receive product with proper Proof

Important Guidelines

• A video recording of the unboxing is mandatory to claim for missing or damaged items. Claims without unboxing proof will not be accepted.
• Replacements are only provided after the returned product is received and evaluated by our Quality Assurance Team.
• The return parcel must reach us within 7 days of delivery for the claim to remain valid.
• We do not offer cash refunds. Replacements or store credit will be issued.

Packaging Responsibility

• Customers are responsible for ensuring the returned item is properly packed to prevent damage during transit. BeautyOutlet.pk is not liable for items damaged or lost during return shipping.

Exchange Policy

• Replacements will be for the same product and shade only.
• Change of mind, shade, or product is not accepted as a reason for return.
• Any exceptions may be considered at the sole discretion of our Customer Service Team, based on detailed reasoning.

Giveaway Promotions & Free Gifts

• Giveaway and free gift campaigns are based on customer engagement and order value.
• Free gifts are only sent to customers who meet the criteria mentioned in the promotion (such as time, date, or minimum order value).

Need Help?

For questions or concerns regarding returns, replacements, or your order:

📧 Email us at: info@beautyoutlet.pk

We’re here to assist you