Here’s your updated and professionally formatted Shipping, Returns & Replacement Policy for BeautyOutlet.pk, combining the merchant policy information and your provided return & shipping content into one cohesive, polished document:

Shipping, Returns & Replacement Policy

Order Processing & Delivery Time

  • Order Cut-Off Time: Orders placed before 2:00 PM PST (Pacific Standard Time) are processed the same day. Orders placed after the cut-off time will be processed the next working day.
  • Handling Time: 0–5 business days (Monday to Saturday).
  • Transit Time: 0–15 business days, depending on the destination and courier performance.
  • Total Estimated Delivery Time: 3–20 business days, including handling and transit. Delivery timelines may vary due to public holidays, weather conditions, or safety concerns.

Nationwide Delivery Details (Pakistan)

  • Delivery Time: Typically 3–5 working days after the order is confirmed.
  • Shipping Days: Monday to Saturday.
  • Shipping Charges: Free Nationwide Shipping—no minimum order value required.
  • Courier Partners:
    • M&P
    • Call Courier
    • FedEx

Order Tracking

Once your order is dispatched, you will receive a confirmation SMS with the tracking number and courier details. Orders can be tracked on the courier’s website after 24 hours of dispatch. Riders may contact you at the time of delivery—please ensure your provided contact number is active and reachable.

Returns & Replacement Policy

At BeautyOutlet.pk, we prioritize customer satisfaction and transparency. However, to prevent misuse and ensure a smooth process, the following conditions apply to all return and replacement requests:

Eligibility for Returns & Replacements

  • Applicable only if the product received is wrong, damaged, or incomplete.
  • Claims must be raised within 24 hours of delivery. Claims raised after this period will not be entertained.
  • Products must be in their original condition: unused, sealed, undamaged, with intact stickers/tags and original packaging.
  • Refund processing time is 3- 7 days after we receive product with proper Proof

Important Guidelines

  • A video recording of the unboxing is mandatory to claim for missing or damaged items. Claims without unboxing proof will not be accepted.
  • Replacements are only provided after the returned product is received and evaluated by our Quality Assurance Team.
  • The return parcel must reach us within 7 days of delivery for the claim to remain valid.
  • We do not offer cash refunds. Replacements or store credit will be issued.

Packaging Responsibility

  • Customers are responsible for ensuring the returned item is properly packed to prevent damage during transit. BeautyOutlet.pk is not liable for items damaged or lost during return shipping.

Exchange Policy

  • Replacements will be for the same product and shade only.
  • Change of mind, shade, or product is not accepted as a reason for return.
  • Any exceptions may be considered at the sole discretion of our Customer Service Team, based on detailed reasoning.

Giveaway Promotions & Free Gifts

  • Giveaway and free gift campaigns are based on customer engagement and order value.
  • Free gifts are only sent to customers who meet the criteria mentioned in the promotion (such as time, date, or minimum order value).

Need Help?

For questions or concerns regarding returns, replacements, or your order:

📧 Email us at: info@beautyoutlet.pk

We’re here to assist you